AddOn Networks provides a non-transferable serviceable lifetime warranty to the purchaser of AddOn Networks hardware product purchased from an authorized AddOn Networks reseller.
AddOn Networks warrants to the original end customer of its products specified below that its products are free from defects in material and workmanship affecting form, fit, and function. All such products sold will work in the application specified at the time of purchase and will meet the datasheet specifications as found on AddOn Networks’s Web site or otherwise provided by AddOn Networks. Any claim alleging that any product fails to conform to the foregoing may be made only by the customer who purchased such product and only while such customer owns such product and while the product remains within the serviceable lifetime period.
AddOn Networks, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by AddOn Networks to be defective. Some systems that use AddOn Networks products may be allowed to operate outside of the system manufacturer’s published settings and AddOn Networks does not cover failure in these circumstances. AddOn Networks reserves the right to substitute functionally equivalent new or serviceable used parts.
This warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than AddOn Networks or an AddOn Networks authorized third-party service provider.
Except as listed below, all AddOn parts including Transceivers designed to reach less than 80 kilometers will carry a 10 year serviceable lifetime from the date of purchase from an AddOn authorized distributor. With respect to all Transceivers that are designed to reach 80 kilometers or further, or for any custom made AddOn part, the serviceable lifetime is 3 years. Batteries have a warranty of 1 year.
With respect to non-AddOn Networks-branded products, any warranty is provided by the original manufacturer and not by AddOn Networks. These products may only be returned in accordance with the return policy in effect for the original manufacturer. The warranties and technical support may vary from product to product.
This constitutes AddOn Networks’s entire liability which will never exceed the price paid.
THE PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS. EXCEPT AS SET FORTH HEREIN, ADDON COMPUTER MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND ADDON COMPUTER DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CONFORMITY TO MODELS OR SAMPLES, OR ANY WARRANTIES OR INDEMNITIES AGAINST INTELLECTUAL PROPERTY INFRINGEMENT.
SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL ADDON COMPUTER BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTIES SET FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA. CLAIMS AGAINST ADDON COMPUTER FOR SHORTAGES SHALL BE DEEMED WAIVED IF NOT MADE WITHIN THREE (3) BUSINESS DAYS AFTER RECEIPT OF THE SHIPMENT.
- DACs and AOCs
- Fiber Adapters
- Patch Cables
- PCI Cards
- AV Cables and Miscellaneous
- Media Converters
- Optical Monitoring Devices
- Patch Panels
- Storage, Serial and Stacking Cables
- USB Cables and Accessories
- Power Adapters and Cables
Filing a Warranty Claim
To file a warranty claim, please submit a request to us at our Contact Us page.
Please include your order number and as many details regarding the failure as possible for fastest response.
March 1, 2022