Careers

Job Summary

Managing and monitoring all installed systems and infrastructure. Installing, configuring, testing, and maintaining operating systems, application software and system management tools. Ensuring the highest levels of systems and infrastructure availability.

Essential Duties/Responsibilities

• Receipt, documentations, and implementation of new systems

• Provide team/production with guidance on technical issues

• Resolves complex interoperability problems to obtain proper systems operation across multiple vendor platforms

• Create test plans and work with SW/HW teams to implement requirements for production testing

• Assist with Installing network equipment and software components

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

• Computer skills required: Development Software; Inventory Software; Microsoft Office.

• Have five or more years of experience in areas such as network design and implementation, LAN/WAN interfacing, security, Internet protocols and TCP/IP, and server and network infrastructure

Qualifications

Competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Physical Requirements and Work Environment:

• Occasionally required to stand

• Occasionally required to walk

• Frequently required to sit

• Occasionally required to utilize hand and finger dexterity

• Frequently required to talk or hear

• While performing the duties of this job, the noise level in the work environment is usually moderate.

• The employee must occasionally lift and/or move more than 50 pounds / frequently lift and/or move up to 20 pounds

Job Summary

Halo is seeking a technical support representative who is enthusiastic about networking hardware and PC peripherals. The Technical Support Representative will be responsible for providing technical support to internal and external customers. To be successful in this role, the candidate will be self-motivated, energetic, organized, detail oriented, flexible, and have a passion for new technology.

Essential Duties/Responsibilities

• Responsible for learning basic understanding of all product lines offered

• Provide technical support to internal and external customers through phone and email correspondence

• Responsible for RMA entry and templated follow-up with customer

• Performs other related duties as assigned by management

• Technical understanding of products

• Excellent communication skills

• Excellent analytical skills

• Excellent MS Office skills

• Outstanding work ethic

Qualifications

Competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Requirements and Work Environment:

• Occasionally required to stand/walk/sit

• Continually required to utilize hand and finger dexterity

• Occasionally required to climb, balance, bend, stoop, kneel or crawl

• Continually required to talk or hear

• Occasionally work near moving mechanical parts

• While performing the duties of this job, the noise level in the work environment is usually: quiet)

• The employee must occasionally lift and /or move up to 25 pounds

• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Depth perception and ability to adjust focus

Job Summary

A catalog specialist supports our growing catalog across all our product offerings and platforms. The ideal candidate will prioritize data integrity by maintaining the accuracy, consistency, and completeness of our data. They will do so internally through our various platforms such as CMS, ERP, and CRM, as well as externally with our channel partners either directly or through our 3rd party content providers. The creation of product content, data audits, maintenance, and its distribution will all be part of the day to day responsibilities of a catalog specialist. Having the ability to work cross functionally with engineers, sales, marketing, and product managers is an essential skill necessary to succeed within this role. The candidate must be proficient in Excel and capable of learning key attributes of various product offerings in order to determine the basis for assigned attributes. Having both a proactive and reactive approach is required to not only maintain our current catalog but also to enhance and improve our product data, as we strive to provide best in class content to our customers.

Level: Mid-Level

Position Type: Full time

Essential Duties/Responsibilities

• Send setup sheets to distribution channels

• Use created templates to enrich catalog and fulfill immediate requests

• Become familiar with product offerings to determine and fix possible errors in data

• Create import sheets to manage products in the content management system

• Fulfill requests from sales through Salesforce

• Audit large datasets and product data and attributes

• Manage the quality, consistency, and distribution of our content to our channel partners

Qualifications

• Excel experience using functions, formulas, and large datasets

• Data management and analysis experience

• Keen understanding of data hierarchy and data integrity

• Experience using platforms such as a CMS, an ERP, and a PIM

• Understanding fiber optics technology would be a plus

To apply please send your resumé to Careers@addonnetworks.com