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DE Channel Development Director

GermanyGermany

ProLabs (UK) Ltd and AddOn Computer Peripherals LLC merged in 2017 to create Halo Technology.

Halo Technology is a global vendor of compatible optical transceivers. The group employs c.350 people globally.

Halo is the world’s leading third-party optical transceivers business serving customers from its supply facilities and sales offices in the USA, Europe and Asia.

We are looking to recruit a highly motivated DE Channel Development Director to join the sales team.

The successful candidate will be responsible for supporting a group of nominated value-added resellers in Germany to enable them to meet and exceed company sales and margin growth expectations. Target Strategic VARs with which strong relationships are needed are NTT, Insight, IBM, Axians and SVA.

This position will be Germany based and will report directly into our VP of Channel Sales, EMEAI.

Key Responsibilities

• Support the nominated value-added resellers in all activities to drive pipeline opportunities and sales revenue.

• Develop joint annual and quarterly business plans.

• Work with Sales VP, EMEA and EMEA Marketing Manager to develop and execute account strategies enabling growth.

• Responsibility for complete sales cycle; from quick and competitive quotes to assisting with issues regarding invoicing and following up of deliveries.

• Meet agreed sales revenue and margin targets.

• Deliver against weekly, monthly and quarterly performance KPIs.

• Report sales activity and opportunities weekly using Salesforce and attend sales management meetings as required.

• Contribute to product & customer strategy development.

• Effectively manage nominated VAR accounts and maintain an extensive knowledge of their requirements and business needs.

• Regularly visit the nominated VAR customers and maintain senior level relationships with their clients.

• Represent AddOn and build partner relationships through regular partner contact.

• Introduce and keep abreast of new technologies.

• Maintain and update customer information, activities, opportunities and tasks on Salesforce.

• Effectively communicate and collaborate with colleagues in Purchasing, Finance, Operations, Product Management, Marketing, Technical Support and Customer Service.

• Adhere to company policy, and work in line with the Company Quality Management System.

• Own and manage day to day activities including - business development, opportunity support and pipeline management, marketing activities, MDF and incentive programs, sales training and sales tools to enable sales engagement.

• May be required to assist AddOn team in global locations from time to time.

• May be required to manage, assist or contribute to company projects or business process improvements.

Skills Required

• 10 years+ proven experience of successful sales or business development specifically in the IT or optical networking market with the above partners. Strong existing relationships with these partners is essential, at the working and senior level.

• Proven experience of channel program management & business development.

• Extensive knowledge of the Cisco channel in country. Ideally someone who has worked in the Cisco channel for at least 5 years.

• Incentive program development.

• Partner on-boarding experience.

• Excel/Office/email etc.

• Ability to work on own initiative and as part of a team, comfortable working from home, good time management skills.

• Motivated and enthusiastic.

• Strong presenter and communicator at all levels, incl CxO.

• Target driven.

Benefits

Competitive Salaries, Personal Pension Plan, Private Healthcare, Income Protection Scheme

Working Hours

Monday – Friday 08.30 – 17.30

DVT Engineer

Tustin, CAUnited States

Job Summary:

Managing and monitoring all installed systems and infrastructure. Installing, configuring, testing, and maintaining operating systems, application software and system management tools. Ensuring the highest levels of systems and infrastructure availability.

Duties/Responsibilities:

  • Receipt, documentations, and implementation of new systems
  • Provide team/production with guidance on technical issues
  • Resolves complex interoperability problems to obtain proper systems operation across multiple vendor platforms
  • Create test plans and work with SW/HW teams to implement requirements for production testing
  • Assist with Installing network equipment and software components
  • Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
  • Computer skills required: Development Software; Inventory Software; Microsoft Office.
  • Have five or more years of experience in areas such as network design and implementation, LAN/WAN interfacing, security, Internet protocols and TCP/IP, and server and network infrastructure

Qualifications and Experience:

Competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Physical Requirements and Work Environment:

  • Occasionally required to stand
  • Occasionally required to walk
  • Frequently required to sit
  • Occasionally required to utilize hand and finger dexterity
  • Frequently required to talk or hear
  • While performing the duties of this job, the noise level in the work environment is usually moderate.
  • The employee must occasionally lift and/or move more than 50 pounds / frequently lift and/or move up to 20 pounds

VP of Technical Services

Tustin, CAUnited States

Job Summary

The VP of Technical Services will oversee global Technical Support, Content Management, and Product Creation teams. Developing those team members to provide extraordinary technical assistance and produce product data and digital assets that directly increases the growth of revenue for the organization.

Duties/Responsibilities:

  • Facilitate extraordinary customer experience by managing and acting as an escalation point for the global Technical Support team
  • Manage overall performance of Technical Support, Content Management and Product Creation teams
  • Create and implement a strategic plan
  • Identify, train, and develop leaders within the company
  • Foster knowledge sharing and learning

Supervisory Responsibilities:

  • Directly supervises 6 employees within the Tech Support and Content Management departments.
  • Indirectly supervises 5 employees within the Content Management department.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Bachelor's Degree (BA) from four-year college or university, or five to seven years of related experience and/or training, or equivalent combination of education and experience.
  • Certificates, licenses and registrations required: industry recognized network proficiency certification
  • Computer skills required: Microsoft Office, SQL, Salesforce, Sage ERP
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications and Experience:

Competencies:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers.
  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Requirements and Work Environment:

  • Occasionally required to stand
  • Occasionally required to walk
  • Frequently required to sit
  • While performing the duties of this job, the noise level in the work environment is usually very quiet

Content Operations – Product Creation Specialist

Tustin, CAUnited States

Job Summary

Halo is seeking a Content Operations team member that focuses on product creation who is enthusiastic about networking hardware and PC peripherals. This candidate will play a key function in the fast-paced development, realization, and launch of the product vision and strategy using both expedited and protracted launch cycles by creating product part numbers and accompanying data. This Product Creation Specialist will be partnering cross-functionally with internal teams in Marketing, Operations, Content, Engineering, Tech Support, and Sales. To be successful in this role, the candidate will be self-motivated, energetic, organized, detail oriented, flexible, and have a passion for new technology.

Duties/Responsibilities:

  • Product Creation
    • Learn and understand networking and hardware concepts applicable to new product considerations
    • Create part numbers for our multiple brands and business segments while maintaining a consistent part numbering methodology
    • Create content for assigned product launches
    • Ensure that Halo’s Content Management System (CMS) and Manufacturing Resource Planning (ERP) systems have the correct and most updated information for our products
    • Provide subject matter expertise to internal teams on the technical details of our product lines
  • Performs other related duties as assigned by management.

Supervisory Responsibilities:

  • This job has no supervisory responsibilities.

Qualifications and Experience:

  • Proficiency in MS Word and PowerPoint
  • Extreme proficiency in MS Excel
  • Ability to plan and prioritize workload daily
  • Strong communication and collaboration skills
  • Extreme attention to detail
  • Data gathering and data manipulation skills
  • Knowledge of datacenter networking technology
  • ERP or MRP System knowledge (Sage preferred)
  • Bachelor's Degree (BA) from four-year college or university, or two to three years of related experience and/or training, or equivalent combination of education and experience.

Competencies:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Requirements and Work Environment:

  • Occasionally required to stand/walk/sit
  • Continually required to utilize hand and finger dexterity
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Occasionally work near moving mechanical parts
  • While performing the duties of this job, the noise level in the work environment is usually: quiet)
  • The employee must occasionally lift and /or move up to 25 pounds
  • Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Depth perception and ability to adjust focus

Technical Support Representative

Tustin, CAUnited States

Job Summary

Halo is seeking a technical support representative who is enthusiastic about networking hardware and PC peripherals. The Technical Support Representative will be responsible for providing technical support to internal and external customers. To be successful in this role, the candidate will be self-motivated, energetic, organized, detail oriented, flexible, and have a passion for new technology.

Duties/Responsibilities:

  • Responsible for learning basic understanding of all product lines offered
  • Provide technical support to internal and external customers through phone and email correspondence
  • Responsible for RMA entry and templated follow-up with customer
  • Performs other related duties as assigned by management
  • Technical understanding of products
  • Excellent communication skills
  • Excellent analytical skills
  • Excellent MS Office skills
  • Outstanding work ethic

Qualifications and Experience:

Competencies:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Requirements and Work Environment:

  • Occasionally required to stand/walk/sit
  • Continually required to utilize hand and finger dexterity
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Occasionally work near moving mechanical parts
  • While performing the duties of this job, the noise level in the work environment is usually: quiet)
  • The employee must occasionally lift and /or move up to 25 pounds
  • Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Depth perception and ability to adjust focus

Catalog Specialist

Tustin, CAUnited States


The overall purpose of this position is to support a growing catalog of computer peripherals through content management. The candidate would be proficient in Excel and be capable of learning key attributes of various product offerings to be able to determine the basis for assigned attributes. A proactive and reactive approach is necessary to not only maintain our current catalog but to also fulfill the needs of immediate requests.

Duties

  • Send setup sheets to distribution channels
  • Use created templates to enrich catalog and fulfill immediate requests
  • Become familiar with product offerings to determine and fix possible errors in data
  • Create import sheets to manage products in the content management system (CMS)

Qualifications

  • Proficiency in MS Office (Word & Excel)
  • Keen attention to detail
  • Ability to plan and prioritize workload
  • Good communication and collaboration skills

Day to Day Responsibilities:

  • Fulfill immediate requests from sales (5-10 per day)
  • Audit CMS data
  • Create batch data files for internal import and external dissemination

Compensation

Competitive and commensurate with the successful candidate's experience and salary history. The Company offers a full suite of employee benefits.

To apply please send your resumé to Careers@addonnetworks.com

Client Director | Service Provider Sales

Denver metro areaUnited States

Summary

The Client Director will grow AddOn business by generating sales in defined accounts including building relationships with engineering and supply chain stakeholders, identifying and creating business opportunities, creating and responding to RFPs, closing business to meet or exceed sales targets, and working with internal support team to exceed customer’s expectations.

Responsibilities

  • Create and identify revenue opportunities in assigned accounts
  • Utilize existing relationships to generate revenue in defined accounts
  • Build a pipeline of sales opportunities that meet or exceed threshold sales goals
  • Attain or exceed sales targets for profitability and revenue
  • Serve as the main point of contact for sales and technology solutions in assigned accounts
  • Establish and develop strong business relationships with assigned accounts
  • Conduct technology and business discovery meetings with key engineering and supply chain stakeholders
  • Develop and present proposals which are detailed and accurate
  • Work with internal teams to create and validate product offering
  • Travel is anticipated at 35% depending on assigned accounts

Qualifications

  • Bachelor's or Master's degree or equivalent experience
  • 10 years of related experience defining, selling, and delivering large scale network solutions in the MSO/Telco industry
  • Ability to negotiate mutually agreeable outcomes with clients
  • Extensive knowledge of Service Provider technology infrastructure (MSO/Telco)
  • Skills in expanding existing relationships and developing new relationships with key engineering and supply chain stakeholders
  • Proven track record of meeting and exceeding sales targets
  • Experience and track record of closing opportunities
  • Proven track record of developing a business from ground up, and establishing new client relationships
  • Maintain a professional appearance, presentation, and communication skills appropriate for C-level clients
  • Be an aggressive self-starter with ability to build executive relationships, create opportunities, and close business
  • Possess the skills necessary for account planning with an extended team, calling on clients at all levels of an organization
  • Strong written and verbal communication skills


To apply please send your resumé to Careers@addonnetworks.com

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